Why Email Verification Is Required
Email verification confirms that you own the email address registered with bandarkoin and that we can contact you about account activity, deposits, withdrawals, and security alerts. The process protects both you and us: it prevents account takeovers, ensures withdrawal requests go to the legitimate account owner, and creates a record of account recovery in case you lose access to your password.
Once your email is verified, it becomes your recovery method if you forget your password or change devices. You will receive notifications about successful logins from new locations, deposit confirmations, and withdrawal processing updates. This communication is essential before you can fund your account with DANA, e-wallet, or mobile banking, as these payment partners require proof that the account belongs to the person initiating the transaction.
Step-by-Step Verification Process
After you create your bandarkoin account and provide your email address, we send a confirmation email within 30 seconds. Check your inbox for a message from [email protected]. The email contains a blue button labeled "Verify Email" and a backup link if the button does not work.
Click the button or link to confirm your email. Your browser will redirect to bandarkoin, and you will see a confirmation message: "Email verified successfully." At this point, your account is ready for the next stage—uploading identity documents (KTP / passport and proof of address). No additional email steps are required unless you change your registered email address later.
Email verification checklist
- Check your inbox and spam folder for the confirmation email
- Click the "Verify Email" button within the email (link expires after 24 hours)
- You will see a success message in your browser
- Your account is now ready for identity document upload
- You can request a new verification link anytime if the original expires
What If the Email Does Not Arrive?
If you do not receive the verification email within subject to verification, check your spam or promotions folder—some email providers filter transactional messages. If you still cannot find it, return to the bandarkoin login page and select "Resend verification email." We will send a fresh link immediately, and it will be valid for 24 hours.
Some email providers (Gmail, Yahoo, Outlook) occasionally delay transactional emails during peak hours (6 PM–10 PM during Liga 1 matches or around Idul Fitri when user volume spikes). If you have waited longer than subject to verification and still see no email, our support team can resend it manually. Contact us via live chat, and we will send the link within subject to verification. Support is available across multiple languages and operates 24 hours every day.
After Email Verification: Next Steps
Once your email is verified, the bandarkoin dashboard will prompt you to upload identity documents. This step—called KYC (Know Your Customer)—is mandatory before you can deposit funds. You will need a valid Indonesian ID (KTP), international passport, or equivalent document issued by your government. You will also need a proof of address dated within the past 3 months: a utility bill, bank statement, or government letter.
Upload these documents through the dashboard. Our verification team reviews submissions within 4–8 hours during business days (Monday–Friday, 8 AM–6 PM Jakarta time). Weekend and holiday submissions (Imlek, Nyepi, Idul Adha) are processed the next business day. Once approved, you will receive an email confirmation and can proceed to deposit.
If your documents are rejected, you will see the reason on the dashboard and can resubmit immediately. Common issues include poor lighting, partially cropped documents, or addresses that do not match your registered name. Our support team will flag the specific issue, and resubmission usually clears within 2 hours.
Deposit and Payment Access
After both email and identity verification are complete, you can deposit funds. bandarkoin accepts 8 payment methods: local payment, online payment, e-wallet, mobile banking, local payment, online payment, and direct bank transfers to e-wallet, mobile banking, local payment, and online payment accounts. Deposits via mobile wallets settle instantly; bank transfers settle within 1–2 hours during business hours.
Your verified email address is linked to your account and becomes part of your withdrawal record. If you request a withdrawal, bandarkoin will send a confirmation to this email before processing. This is an additional security layer ensuring that only you can move funds from your account, even if someone gains access to your password.
Account Recovery Using Email
If you forget your bandarkoin password, use the "Forgot password?" link on the login page. Enter your email address, and we will send a password-reset link. This link is valid for 4 hours and directs you to create a new password. You will return to the login page and access your account immediately.
If you lose access to your registered email address (e.g., your email provider deleted your account), contact our support team with proof of account ownership. We will verify your identity using your registered name and phone number, then update your email address and send a password-reset link to the new address. This process typically takes 2–4 hours and requires document verification to prevent fraud.